Privacy Policy

1. Introduction

Phone2Clip ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this policy carefully. By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide:

• Booking Information: Name, email address, phone number, event date, event location, event type, and any special requests or notes
• Payment Information: Credit card details (processed securely by our payment processor), billing address, and transaction history
• Communications: Messages you send us through our contact form, email, or other channels
• Guest Upload Content: If you use our guest upload feature, videos and photos uploaded by you or your event guests

2.2 Information Collected Automatically:

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, clicks, and navigation paths
• Location Data: General location based on IP address (city/region level only)
• Cookies and Similar Technologies: See Section 6 for details

2.3 Information from Third Parties:

• Payment Processors: Transaction confirmation and fraud prevention data
• Address Autocomplete: When you enter your event location, we use Radar.io to provide address suggestions (see Section 7)
• Analytics Providers: Aggregated usage statistics

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your bookings
• Communicate with you about your event and deliverables
• Send you booking confirmations and service updates
• Process payments and prevent fraud
• Deliver your edited videos and content
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Analyze usage patterns to enhance user experience
• Comply with legal obligations
• Protect our rights and prevent misuse of our services

4. Video and Photo Content

4.1 Event Footage: Video and photos captured at your event are processed by our team to create your deliverables. This content may include images of you, your guests, and your venue.

4.2 Storage and Retention:

• Raw footage is retained for 30 days after delivery to accommodate revision requests
• Final delivered content is available for download for 30 days
• After these periods, content is permanently deleted from our servers
• If you purchase raw footage, you are responsible for your own backup

4.3 Portfolio Use: We may use edited content for our portfolio, website, and marketing materials unless you opt out in writing before your event. Content used for marketing will not include sensitive personal information.

4.4 Guest Uploads: If you enable guest uploads, content uploaded by guests is stored temporarily and included in your deliverables. You are responsible for informing guests that their content may be used.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers:

• Payment Processors: Stripe and Zelle for secure payment processing
• Cloud Storage: For secure storage and delivery of your content
• Email Services: For sending booking confirmations and communications
• Analytics: To understand how our website is used
• Address Services: Radar.io for location autocomplete

5.2 Content Creators: We share relevant event details (date, time, location, special requests) with the content creator assigned to your event.

5.3 Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website.

6.1 Types of Cookies We Use:

• Essential Cookies: Required for the website to function (e.g., session management, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site

6.2 Managing Cookies: You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6.3 Do Not Track: We do not currently respond to "Do Not Track" browser signals, as there is no industry standard for this.

7. Third-Party Services

Our website integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing - stripe.com/privacy
• Radar.io: Address autocomplete - radar.io/privacy
• Vercel: Website hosting - vercel.com/legal/privacy-policy

We encourage you to review the privacy policies of these third parties.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Secure payment processing through PCI-compliant providers
• Access controls limiting who can view your information
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Specific retention periods:

• Booking records: 7 years (for tax and legal purposes)
• Video content: 30 days after delivery
• Contact form submissions: 2 years
• Analytics data: 26 months

10. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Where processing is based on consent, withdraw that consent

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your CCPA rights

To make a request, contact us at [email protected] with the subject line "CCPA Request."

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at [email protected].

Note: Our content creators may capture footage at events that includes minors (e.g., family events, weddings). The client is responsible for obtaining appropriate consent from parents or guardians of minors who may appear in event footage.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we or our service providers operate. We take steps to ensure your data receives adequate protection.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.